Description

At Bihar Central, we take immense pride in serving authentic, high-quality food with care and consistency. While we strive to ensure every order meets our standards, we understand that occasional issues may arise. This policy outlines the conditions under which returns and refunds are applicable.

Return Policy

Returns are only accepted under the following circumstances:

• A wrong item was delivered (different from what was ordered).
• There is significant spillage that affects the quality or edibility of the food.
• The food is of poor quality, such as being stale, having a pungent smell, or tasting spoiled.

To be eligible for a return:

• The issue must be reported within 1 hour of delivery.
• The food must be mostly untouched, except for the portion tasted to identify the issue.
• Photo or video evidence may be required for verification.

If approved, we may arrange for pickup of the item (where feasible) or guide you on safe disposal.

Refund Policy

Refunds are applicable under the same conditions as the Return Policy, namely:

• Wrong item delivered
• Significant spillage
• Stale, spoiled, or foul-smelling food

Refund Process:

• Once your concern is received and verified, we will notify you of the approval or rejection of your refund request.
• If approved, refunds will be processed within 5–7 business days via your original method of payment or issued as store credit, based on your preference.

Important Notes

• We do not offer refunds or returns for:
• Personal taste preferences
• Delays caused by traffic, weather, or other delivery-related issues
• Orders that have been fully consumed
• Bihar Central reserves the right to deny any refund or return request if it does not meet the above conditions or appears to be fraudulent.

Contact Us

If you experience an issue with your order, please reach out to us within 1 hour of delivery:

📞 [Insert Contact Number]
📧 [Insert Support Email]

Thank you for choosing Bihar Central. We appreciate your support and look forward to serving you again.